I began in institutional finance, where details mattered because small mistakes could travel a long way. EY widened my view through technology transformation work involving analytics, automation, implementation, controls and adoption. At Deloitte, I was hired to help build a global center of excellence for data management, cognitive solutions, intelligent automation and advanced analytics within a broader $1 billion transformation program.
That work brought senior leaders, firm partners and multidisciplinary delivery teams around the same table. It also came with financial accountability and the practical responsibility of creating capabilities that tens of thousands of people around the world would eventually use. Operating leadership gave me a different education because I had to live with decisions long after the presentation ended. Now that I am building AI products and workflows myself, I see the technology from yet another angle, including what it can do remarkably well, where it becomes unreliable and how much care responsible implementation really takes.
AI transformation interests me because all of those experiences belong in the same conversation. A compelling demonstration can open the door, but it tells us very little about the workflow, the owner, the controls or the economic result. I keep returning to one question because it cuts through a great deal of noise: what will be meaningfully better when this is done?
Colleagues tend to find me curious before I am certain, candid without being theatrical and comfortable moving between an executive discussion and the details that could quietly derail it. Flying has reinforced that instinct in a different setting. Conditions change, good judgment matters and confidence should never become a substitute for paying attention.
I have seen strong ideas die in the distance between executive approval and everyday work. That distance is the part I know best